Endpoint management
Workstations and laptops stay inventoried, patched, and configured to a consistent standard, instead of drifting into inconsistent, hard-to-support setups over time.
Managed IT
Managed IT support that keeps your business moving.
Flat-rate endpoint management, patching, monitoring, network support, and vendor coordination for businesses in Indianapolis, Carmel, Fishers, and the surrounding area, with remote support available nationwide.
What's included
The day-to-day work that keeps systems running.
Patching and monitoring
Operating systems and business applications are kept current, with monitoring in place to catch failing hardware, low disk space, and other warning signs before they cause downtime.
Network support
Routers, switches, and Wi-Fi are configured and maintained so staff and guest connectivity stays reliable, not an afterthought that only gets attention when it fails.
Vendor coordination
We work directly with your practice management, EHR, and other line-of-business software vendors on your behalf, so you have one accountable technology partner instead of several disconnected ones.
Microsoft 365 administration
User accounts, licensing, shared mailboxes, and collaboration tools are administered and kept secure as your team grows or changes.
Technology planning
Hardware replacement, software renewals, and infrastructure changes are planned ahead of time against a realistic budget, not decided in a panic after something fails.
Help desk support
Day-to-day support is part of the plan.
Managed IT and help desk support work together: managed IT keeps the underlying systems healthy, while help desk support handles the everyday requests from your staff. See our dedicated help desk support page for details on response times and what's covered.
Frequently asked questions
What to expect from managed IT support.
What is included in managed IT support?
Endpoint management, patching, monitoring, network support, and vendor coordination are included in every plan. Help desk support, cybersecurity, and compliance support are available as part of a broader flat-rate plan.
How is managed IT different from break-fix support?
Managed IT combines recurring, flat-rate support with ongoing monitoring and maintenance responsibilities. Break-fix support charges only when something breaks, which can discourage teams from reporting small issues before they grow. See our full comparison for more detail.
Do you coordinate with our existing software vendors?
Yes. Vendor coordination for practice management, EHR, and other line-of-business software is part of managed IT support, so you have one accountable point of contact instead of juggling multiple vendors yourself.
Ready to see where your IT stands?
Start with a practical assessment and a flat-rate support recommendation.
Request an Assessment